Frequently Asked Questions

During checkout you can select the easiest option for you! We offer the following payment methods: Ideal, Bancontact and Giropay.

We aim to ship every order within 2 working days.

Not yet, but we are working hard to add as many payment options as possible.

If there is something wrong with your shipment, you can always send us an email at info@smartshopplanet.nl and we will respond within 24 hours!

It is possible to return your order, but we ask that you do not open the product and return it in the original packaging if possible.

It is possible to cancel your order. The best way to do this is to send an email to info@smartshopplanet.nl If your package has already been shipped, you can return it.